[Return, Refund or Replacement Policy]
Sakeholic is confident to ensure the quality of our sake. From the local sake brewery in Japan to Hong Kong, both storage and delivery are strictly monitored. Our logistics partners take care of sake as much as we do. The temperature will be kept below 10 degrees and processed with care. However, in extremely rare circumstances, if you find a problem, please contact us immediately.
Sake is a perishable product and some may deteriorate over time or if not stored under correct conditions. Whilst we take reasonable care when sourcing Sake, our suppliers are responsible for exercising quality control over the Wines and we do not independently test, examine or inspect individual sake.
1 If a Sake is corked or defective, please contact our customer hotline +852 5237 0068 immediately on becoming aware of the defect. The Company may at its absolute option, provide a refund or replace the defective Sake, provided that the following conditions are satisfied:
the defect is caused by the Company or by the supplier or producer and if by the latter, the Company successfully claims the same against the supplier and/or the producer;
you notify us within 1 day (24 hours) after such bottle is opened, and return the bottle to us with at least two-thirds of the Sake left inside so we can verify its quality;
you provide to us a valid original receipt for the purchase;
you purchased such Sake from us within 3 days and you are able to show that the Sake was stored appropriately during that period and has not passed its optimum drinking time; and
such Sake must be below HK$500 per bottle
2 If you require us to collect the return Goods, a charge of HK$200 will be payable. This charge is refunded if the Wine is found to be defective and a refund or replacement is offered in accordance with Clause 2.
3 The Company will inspect any alleged defective Goods in good faith but the Company’s decision will be final. If Goods are found to be defective, the Company may at its absolute option, provide a refund or replace the defective Goods. Refunds (if any) will be credited into Customer's credit card account within 4 weeks upon confirmation without interest and net of bank charges and fees.
4 Each order can only be shipped once and to one address, and it will be delivered in accordance with the rules of the courier company or service provider. If the delivery fails or the customer does not receive the goods in time, all additional costs incurred will be borne by the customer.