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Q&A

If you have any questions, please click on the bottom right corner to contact customer service, we can hear your voice!

Q: How can I enjoy free delivery?

+ Free delivery available for orders over $1000



Q: Will there be frozen delivery if I choose? Will it go bad?

+ Delivery : We will deliver them in a freezer car/insulation bag. Customers are advised to refrigerate the products as soon as possible after receiving the goods to ensure the quality of drinking.

+ Pick up : We will provide insulation packaging, and we recommend that customers refrigerate the products as soon as possible after receiving the goods to ensure the quality of drinking.



Q: How to calculate the freight? The freight is the same in different regions?

+ The basic shipping fee for each purchase is $100, which is a flat rate.



Q: What is the scope and time of delivery?

+ For details, please refer to the Delivery Guide


Q: Can the delivery date and time period be selected?

+Yes, delivery can be arranged within 1 working day after the order is placed.

+You can choose the date and time of receipt when you place an order.

+The default delivery day is Monday to Sunday

+The default delivery time is 11:00 am-4:00 pm or 4:00 pm-8:00 pm, depending on the delivery area, please refer to the Delivery Guide

+Please ensure that the phone is open for the selected date of delivery.


Q: I would like to pre-order by big day or festival, can I arrange delivery in a few days later?

+Yes, all pre-ordered products can be delivered within 30 days.

+You only need to select the date and time when placing an order.

+Please ensure that the phone is avaliable for the selected date of delivery.



Q: Will the courier contact me?

+ The courier will contact you during delivery, please keep the phone on.



Q: No one is at home on the day of delivery. Can the courier place the product at the pick-up point/security room downstairs?

+ Depending on the courier arrangement, it is recommended that you communicate with the courier about the delivery arrangement or change the delivery time

+ Reminder: Since the product needs to be frozen, if it is placed in a place where there is no freezing point, it may affect the quality of the product, and the customer is responsible for it.

+ If special case, please contact our customer service as soon as possible on whatsapp 5237 0068 or call our customer service for follow-up.



Q: I have not received the goods after the specified date and time. Can I arrange a refund?

+ If special case, please contact our customer service as soon as possible on whatsapp 5237 0068 or call our customer service to follow-up.


Q: Is it possible to deliver goods outside of Hong Kong?
+ Yes! Our website only serves orders from Hong Kong for the time being. If you are interested to Sakeholic products abroad, please click on the chatbox at the right bottom corner or whatsapp 5237 0068 to contact our customer service, we will be very happy to serve you as a VIP!


Q: Is it possible to deliver goods in China?
+ Yes! If you are interested to Sakeholic products in China, you can directly enter our WeChat store to view and order regionally-limited products!